WARRANTY AND RETURNS

WHAT ARE THE GUARANTEES OF PAULA ALONSO? 

All items sold by Smart Comercuatro, S.A. ( from now and on PAULA ALONSO) are warranted in the terms laid down in the Royal Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defence of consumers and users.

The delivery note stamped by PAULA ALONSO accompanied to all shipments made is valid as a guarantee for the products.

Items sold by PAULA ALONSO through this website are high quality, however, if for any reason the customer receiving the order is not satisfied with them, has a period of 30 working days from the receipt of to exercise the right of withdrawal as provided in Law 7/1996 of the Retail Trade. To do this, the client must report to PAULA ALONSO his decision to withdraw the contract, completing the withdrawal form and return it to that effect facilitates PAULA ALONSO through the following link: www.paulaalonso.es/formulariodesistimiento

Items supplied are guaranteed against any manufacturing defects for two years, in case of manufacturing defects seen in the item the customer must notify PAULA ALONSO within two months from its finding. After examining the products by the quality department of PAULA ALONSO, if proven the existence of a manufacturing defect in the product, PAULA ALONSO customer confirms via email that fact and, if the nature of the product allows , will offer the replacement by an identical or the amount paid in the event that the above is not possible due to lack of stock. Refunds will be made by the same payment system used by the customer. Given the nature of the items sold by PAULA ALONSO, subject to seasons, the custoner should contact as soon as possible of any incident that appreciates in the article without exhausting the period of two months, since a delay in communication of manufacturing defects in the article could preclude the factory replacement or correction.

Complaint form available to customers and users in C / Alcalá, 183. Madrid.

WHAT ARE THE REPAYMENT TERMS?

In case of items subject to sizing, having mistaken the customer in choosing the size of the item ordered, the customer is entitled to apply for change, substitution, for the same item in the right size for what you have within 30 days from receipt of order.

In the event of cancellation of the contract by the customer and changes through no fault of PAULA ALONSO, the costs of collection and new shipment, if any, will be borne by the customer, unless the preferred effect the return and collection, in its If, in the shop of PAULA ALONSO, on Calle Alcala 183 Madrid.

To exercise the right of withdrawal client or return the item, it must be in the same condition as it was sent, in original packaging and labels and accessories included where appropriate, be accompanied having the same the original delivery note stamped by PAULA ALONSO, along with printing the form of withdrawal and return duly completed.Upon receipt of the returned items, and after verification of their status, PAULA ALONSO proceed to refund the amount, according to the method of payment that was paid. The shipping and return fees will be charged to the client. PAULA ALONSO will not accept the return of any item that has been used or is damaged or conditions other than those it was sent. If the customer chooses to request a change of the same item in a different size, attention to such a request shall be subject to the availability of the item, in case it can not be attended due to lack of stock, will be refunded the amount paid for the item as expected for the case of returns. Just in case the reason of the return is a mistake in the ítem sent, PAULA ALONSO, will asume the return shipping and always notify the customer within a maximum of 30 working days from receipt of the shipment, giving the replacement by the originally ordered or the amount paid in the event that the above is not possible due to lack of stock. Refunds will be made by the same payment system used by the customer.

To exercise the right of withdrawal and refund, the customer must send an email communicating its unequivocal decision to cancel the purchase and return the item or items to the address  pa@paulaalonso.es, or carry the item or items to the shop PAULA ALONSO on Calle Alcala 183 Madrid.In both cases must accompany the duly completed form of withdrawal and return to such effects facilitates PAULA ALONSO (link)The written notice must contain the order number referred to ítems that are to be returned and accurately identify items that are subject to this return.No refunds that have not been previously communicated by the means indicated.

For orders placed in December supported the return until 31 January of the following year.