FREQUENTLY ASKED QUESTIONS  (FAQ)

1. Will I receive the same product that I see in the picture?

 

ANSWERS (FAQ)

1. Will I receive the same product that I see in the picture?

Yes, except for those products with traditional processes in which there could be a slight difference in the finish.

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2. Can I receive in my mailbox the latest news and offers from Paula Alonso?

Yes, simply signing up for the newsletter and receive information on new products promoted.

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3. Can I unsubscribe from the newsletter?

Sure, in the newsletter itself there is the option to unsubscribe. Therefore, we will unsubscribe you for not receiving any information about Paula Alonso.

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4. How do I retrieve my forgotten password?

If you forget your password, you can recover it by clicking the My Account section. You will receive an email with your new password.

Or if you want Click here.

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5. How can I be sure that it has successfully completed the purchase?

After the purchase, you will receive a confirmation email. Please , if you do not receive it, contact our department of customer service.

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6. Can I know the status of my order?

Yes, accessing 'My Orders' you can check the status.

Or if you want to click here.

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7. Can I delete some items from my order?

Yes, from 'Shopping Cart' you can delete items that you don´t want. Provided that no order has been processed.

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8. How I can make payment for my order?

You can pay by bank transfer or if you are more comfortable you can also enter the money in any branch of 'La Caixa', can locate the closest in the following link:

http://portal.lacaixa.es/apl/localizador/oficinas.index_es.html

Our account number is: 2100 2124 66 0200405874

You will have to send the full name and shipping address you want it be sent, and a phone number, preferably mobile, if there is a delivery problem.

You may want to order by telephone or email but remember to transfer so we can confirm the order as soon as possible.

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9. I do not know if I´ll be at home when the package delivery, wich is shipping schedule from Monday to Friday?

The shipping service is 48-72 hs next day delivery in UK throughout the day, except in populations far more than 100 kilometers from the nearest office, to hand until 14:00 the next day. maximum.

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10. Is there a physical store where I can pick up my order?

Yes, we shop in Madrid, is located on Calle Alcala, 183.
Our regular hours are Monday through Saturday from 
9:45 to 13:45 and 16:45 to 20:30.
At 
In either case can call the store and consult what you nedd, the phone is as follows: 91 401 40 93

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11. Does the physical store has the same products as the online store?

As usual there is the same in both, but it might be something specific sold and we run out of stock. If you want to make sure that there it is and will be ready when you want to go pick it up, it's best to order it online.In the final process of data collection and payment, it is given the possibility as a way of sending 'Store Pickup', you should choose this option. Or, if you tell us a few hours earlier, I could leave the store booked and pay when you pick it up.

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12. How can I find products in www.paulaalonso.co.uk?

The first thing to do is search the products you want to buy within their particular category. In case you have not find it there is a search engine at the top where you can enter the name of the product you are looking for, you can search by color, category, model, etc..

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13. If I order a few days before Christmas Day or Theree Wishes Men, will the order be delivered for the day or need to use messaging?

If you order before 6pm we will despatch the same day by express courier, whose service is delivered the next business day, except in remote towns more than 100 miles of the delegation, in which case they could more than one day.

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14. How do I know what my glove size?

 


LADY GLOVES


SIZE


65
or 6.5

70
or7

75
or7.5

80
or 8

85
or 8.5

WIDTH GLOVE


7.7

8

8.3

8.6

9

LONG FINGER


8.1

8.4

8.7

9

9.3
Please note: The half-width of the glove is measured around the widest part of our hand at the knuckles leaving out the thumb.
If the measure of our hand, we are between two sizes, we decide according to our preferences if we choose the lower size (which we stay tighter) or higher (we will be more comfortable). In the leather gloves must always bear in mind that yield wide.

 

 


KNIGHT GLOVES


SIZE


80 
or 8

85 
or 8.5
 
90 
or 9
 
95 
or 9.5

 
100 
or 10


WIDTH GLOVE


9

9.5

10

10.5

11

LONG FINGER


8.6

8.9

9.2

9.5

9.8
Please note: The half-width of the glove is measured around the widest part of our hand at the knuckles leaving out the thumb.
If the measure of our hand, we are between two sizes, we decide according to our preferences if we choose the lower size (which we stay tighter) or higher (we will be more comfortable). In the leather gloves must always bear in mind that yield wide.

 

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15. How do I know my belt size?

The measuring of the waist not including the buckle, or you prefer to be hip measure the corresponding contour. If your size is 85cm measured 85. It doesn´t matter whether for men or women. Note that a belt always, or almost always, can be cut, so it is preferable to choose a larger size if you do not find the exact size.

 

16.  How can I to exit log?

Above on the right appears to leave, on top of the cart. If it were not you can use this link .

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